Questions & Answers
Thank you for visiting our Questions and Answers page. We hope your experience on our site has been a positive one thus far. The purpose of this page is to ensure your experience is a positive one and to be of service to you, our valued constituents.
As you might anticipate, Race For Research (RFR) is a fun-filled, rewarding experience shared by approximately 1,500 event participants. With so many moving parts, there are certain to be aspects of the event, to which additional information is still sought.
To that end, below please find some general questions and answers. If you are navigating our Race For Research site, and still have a questions to which you cannot find the answer, please know we are here to lend assistance. Although we are not available 24/7, we are responsive and strive to return any calls or emails within 24 hours. That being said, if you are unable to find the answer on this site, please don't hesitate to contact us at 786-505-SBTF (7283) or via email at email@example.com.
We look forward to seeing you at the 18th Annual Race for Research at Atlantic Station in Atlanta, Georgia and thank you in advance for your support and participation.
Q. Do I have to register my minor aged child for the event?
A: Any individual, age 5 or above, who will walk, run,or otherwise participate in the SBTF 5k/1k should be registered as a race participant. The registration process, which includes acceptance of the terms in liability waiver and remittance of respective fees, should be completed by the respective guardian.
Q. If my minor age child is not walking but is in a stroller, do he/she need to be registered for the race?
A. Children in strollers who are not walking or running in the race do not need to be registered for the race.
Q. I plan to participate in the Race and want to take my infant on the course with me. Do I need to register my infant for this event?
A. Infants, or children under the age of 5, do NOT need to be registered. However, by registering yourself, and bringing a child less than 5 years of age to this event, you consent to the terms as identified in the Liability waiver.
Q. Does your Race registration site allow me to register multiple people or family members at one time?
A. Yes, after you have completed your own registration, the site will ask if you want to register another individual. Note, only one form of payment will be allowed for the entire transaction
Q.I think I registered as an "individual" and now want to join a team. How can my registration be changed from individual to team?
A. Please contact us by email at firstname.lastname@example.org and provide your first and last name, email, address, and the name of the team you would like to join. This request can be accommodated up until midnight, Sunday, September 10th
Q; I need to have my password reset, who can help me?
A. The race site has a "password reset" feature. However, if you request a password reset, and it does not occur, please email us at email@example.com and we can manually re-set the password for you. Please provide your first and last name, and the email address to which we should send the password reset link. After doing so, please remember to check your spam folder as sometimes the auto generated system messages land in spam folders, instead of an inbox.
Q. I'm a returning user to the SBTF site and forgot my user name and password, can this be reset and how long does it take?
A. The Race Registration page contains a link to reset your password. Alternatively, you can email us at firstname.lastname@example.org and we will reset for you. Please be sure to provide our first and last name, street address, and the email address to where the password reset link is to be sent. Note, sometimes password reset notices are sent to spam folders. Please be sure to check your spam folder.
STROLLERS & PETS:
Q. Are strollers allowed on the course?
A. Yes, strollers may be taken on to the Race course. We simply ask that race participants with strollers be cautious to not impede the path of those running the event for timed results.
Q. Can we bring our pets or animals to the Race?
A. Medical assistance animals are permitted at Race For Research. We do ask, however, that you not bring family pets to the race.
TEAM RELATED QUESTIONS:
Q. I think I registered as an individual and now want to register with a team, can I change my registration?
A. Yes, simply email us at email@example.com and provide your first and last name, email address and team you would like to join. Note, pre-registration closes on Sunday nite, September 10, 2017. After pre-registration closes, we can only make registration changes on race-day.
Q. Pre-Registration has closed, and
the Race is 5 days away. Can I still change my registration from
"individual" to "team"?
A. Once pre-registration closes on Sunday, September 10, 2017, registration changes will be acommodated on-site on race day.
Q. How long does it take for mailed checks to be posted to our Team Raiser Page?
A. It could take 7-10 business
days to post this transaction. Note, any funds received
after 12 midnight (ET) on Sunday, September 10, 2017 would not be reflected in Team Raising efforts recognized during the Award ceremony at RFR on September 16th. We will pull the Top 5 Individual and Top 5 Team Fundraisers totals on the night before the race at 9:00 P.M.
Q. Can I add a co-captain, or second team captain?
A. There can only be one primary team captain at a time. There is a possibility to add a co-captain but not a second team captain.
Q. Can we switch Team Captains mid-stream during the campaign?
A. Yes, this can be done electronically by the Team Captain.
Q. Where can I find my team photo?
A. Team, and event photos are graciously provided courtesy of Liz Stubbs Photography. Electronic images will be made available via the SBTF FaceBook page within two weeks following the Race. Hi-resolution digital images are available upon request simply contact the SBTF via email at firstname.lastname@example.org.
Q. How do I find my team on Race Day?
A. With more than 75 teams expected at the 2017 event, Teams who have requested a tent space, will be positioned on East District and West District Streets. A map with team tent assignments will be posted to the web page on/around Sunday, September 10, 2017
Q. Is the 5K course certified?
A. Yes, the 5K course will be certified
Q. What time does the race start?
A. The race commences at 7:30am rain or shine
Q.Where is the starting line?
A. Reference the course map, by clicking on "race information" tab at the top of this webpage
Q. Are both the 5K & the 1K timed events?
A. Only the 5K is timed
Q. Where can I find the race results?
A. The 5K race results will be available 4-6 hours post race and can be viewed at Georgia Runner http://georgiarunner.com/race-results/
Q. Will there be bathrooms on-site?
A. Portable stalls will be on-site at the Race and will include infant changing stations. Portable stall, with handicap accessibility, will be available. Additionally, public restrooms will be open and available along the race site. The public restrooms are identified on the Race map and are near Regal Cinemas).
Q, Where do we park?
A. Parking for automobiles, nearest to the Race, is on level P1 & P2 of the parking deck at Atlantic Station. Motorcycles and Scooters should park on street level in the spaces marked "scooter spot" and should not park in the deck. Refer to the Directions and Parking tab on this website for a map and additional details.
Q. What is the cost to park at Atlantic Station?
A. Motorcycles & Scooters may park for free in the designated "scooter spots" located on street level of Atlantic Station. The parking rates for automobiles can be found on the Directions and Parking tab on this website.