Questions & Answers
Race For Research (RFR) is a fun-filled, rewarding experience shared by approximately 1,200 event participants. With so many moving parts, there are certain to be aspects of the event to which additional information is still sought.
To that end, below please find some general questions and answers. If you are navigating our Race For Research site, and still have a questions to which you cannot find the answer, please know we are here to lend assistance. Although we are not available 24/7, we are responsive and strive to return any calls or emails within 24 hours. That being said, if you are unable to find the answer on this site, please don't hesitate to contact us at 786-505-SBTF (7283) or via email at firstname.lastname@example.org.
We look forward to seeing you at this year's race at Atlantic Station in Atlanta, Georgia and thank you in advance for your support and participation.
Q. Do I have to register my minor aged child for the event?
A: Any individual, age 5 or above, who will walk, run,or otherwise participate in the SBTF 5k/1k should be registered as a race participant. The registration process, which includes acceptance of the terms in liability waiver and remittance of respective fees, should be completed by the respective guardian.
Q. If my minor age child is not walking but is in a stroller, do he/she need to be registered for the race?
A. Children in strollers who are not walking or running in the race do not need to be registered for the race.
Q. I plan to participate in the Race and want to take my infant on the course with me. Do I need to register my infant for this event?
A. Infants, or children under the age of 5, do NOT need to be registered. However, by registering yourself, and bringing a child less than 5 years of age to this event, you consent to the terms as identified in the Liability waiver.
Q. Does your Race registration site allow me to register multiple people or family members at one time?
A. Yes, after you have completed your own registration, the site will ask if you want to register another individual. Note, only one form of payment will be allowed for the entire transaction
Q.I think I registered as an "individual" and now want to join a team. How can my registration be changed from individual to team?
A. Please contact us by email at email@example.com and provide your first and last name, email, address, and the name of the team you would like to join. This request can be accommodated up until midnight, Sunday, September 20, 2020.
Q. I registered but am no longer able to attend. Can I receive a refund?
A. After you have registered for the event, no refunds are available for any reason. Your registration fee will be converted to a donation. Please see our Policies page for further details.
Q. I need to have my password reset, who can help me?
A. You can find a password reset link by clicking the 'Login' button at the top right of this page. However, if you have difficulty with the reset process, please email us at firstname.lastname@example.org and we can send you a password reset email direclty. Please remember to provide your first and last name, and the email address to which we should send the password reset link. After doing so, please remember to check your spam folder as sometimes the auto generated system messages land in spam folders, instead of an inbox.
Q. I'm a returning user to the SBTF site and forgot my user name and password, can this be reset and how long does it take?
A. The Race Registration page contains a link to reset your password. Alternatively, you can email us at email@example.com and we will reset for you. Please be sure to provide our first and last name, street address, and the email address to where the password reset link is to be sent. Note, sometimes password reset notices are sent to spam folders. Please be sure to check your spam folder.
STROLLERS & PETS:
Q. Are strollers allowed on the course?
A. Yes, strollers may be taken on to the Race course. We simply ask that race participants with strollers be cautious to not impede the path of those running the event for timed results.
Q. Can we bring our pets or animals to the Race?
A. Medical assistance animals are permitted at Race For Research. We do ask, however, that you not bring family pets to the race.
PARTICIPANT RELATED QUESTIONS:
Q. I think I registered as an individual and now want to register with a team, can I change my registration?
A. Yes, simply email us at firstname.lastname@example.org and provide your first and last name, email address and team you would like to join. Note, pre-registration closes on midnight Sunday, September 20, 2020. After pre-registration closes, we can only make registration changes on race-day.
Q. Pre-Registration has closed, and the Race is 5 days away. Can I still change my registration from "individual" to "team"?
A. Once pre-registration closes at midnight on Sunday, September 20, 2020, registration changes will be accommodated on-site on race day.
Q. How long does it take for mailed checks to be posted to our Team Raiser Page?
A. It could take 7-10 business days to post this transaction. Note, any funds received by postal service after September 16, 2020 might not be reflected in Team Raising efforts recognized during the Award ceremony at RFR on September 26th. We will pull the Top 5 Individual and Top 5 Team Fundraisers totals on the night before the race at 9:00 P.M Eastern Standard Time.
Q. Can I add a co-captain, or second team captain?
A. There can only be one primary team captain at a time. There is a possibility to add a co-captain but not a second team captain.
Q. Can we switch Team Captains mid-stream during the campaign?
A. Yes, this can be done electronically by the Team Captain.
Q. Where can I find my team photo?
A. Team, and event photos are graciously provided courtesy of Liz Stubbs Photography. Electronic images will be made available via Flickr and on the SBTF FaceBook page within two weeks following the Race. Hi-resolution digital images are available upon request simply contact the SBTF via email at email@example.com.
Q. How do I find my team on Race Day?
Q. Is the 5K course certified?
A. Yes, we plan on certifying the 5K course.
Q. What time does the race start?
A. The race commences at 7:30am rain or shine
Q.Where is the starting line?
A. Reference the course map, by clicking on "Race Map" tab at the top of this webpage
Q. Are both the 5K & the 1K timed events?
A. Only the 5K is timed if chosen at the time of pre-registration. Race day registrations will NOT be timed.
Q. How do I utilize my Participant Center?
A. Please visit our Resource page for how-to-guides for sending emails, setting up a linked Facebook fundraiser and other Participant Center options.
Q. Where can I find the race results?
A. The 5K race results will be available 4-6 hours post race and can be viewed at Georgia Runner http://georgiarunner.com/race-results/
Q. Will there be bathrooms on-site?
A. Portable stalls will be on-site at the Race and will include infant changing stations. Portable stall, with disability accessibility, will also be made available. .
Q, Where do we park?
A. Parking for automobiles, nearest to the Race, is on level P2 of the parking deck at Atlantic Station. we recommend parking near stairwells #11, #12, #14 and #15 (which are the "orange" and "green" section. Refer to the Directions and Parking tab on this website for a map and additional details.
Q. What is the cost to park at Atlantic Station?
A. Motorcycles & Scooters may park for free in the designated "scooter spots" located on street level of Atlantic Station. The parking rates for automobiles can be found on the Directions and Parking tab on this website.
Q: My donor does not want to use a credit card online to make a donation, is there a way to send donations offline?
A: Donations by check or other offline methods may be sent along with the offline donation form to the SBTF. Monies received will be credited towards the participant or team as noted on the form. Funds must be received by the Wednesday prior to the Race for Research to count towards awards.